Thank you for shopping with Ashtons Staplers. We strive to provide you with the best quality products and excellent service. Please review our return and refund policy below to ensure a smooth and satisfactory shopping experience.

1. Return Policy

  • We accept returns only for products that are damaged or defective upon delivery.

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order to initiate the return process.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was delivered to you.

  • We may request photographic evidence of the damage or defect for verification purposes.

2. Refund Policy

  • Refunds are processed only in cases where a return is approved.

  • Once your return is received and inspected, we will notify you about the status of your refund. If the return is approved, we will process a refund to you via cash on delivery.

  • Refunds will be issued only for the returned product(s), and shipping fees are non-refundable.

3. Non-Returnable Items

  • We do not accept returns for items that are used, altered, or damaged by the customer.

  • Any products marked as final sale or clearance items are not eligible for return.

4. How to Return a Product

  • To return a product, please contact our customer support team at [email protected] to request return authorization.

  • Please provide your order number, details of the damaged or defective item, and any supporting images if required.

  • After authorization, we will guide you on how to send the product back. The customer will be responsible for return shipping costs unless the return is due to a defect or mistake on our part.

5. Processing Time

  • Once we receive your returned item, please allow 7 business days for the refund to be processed. Refunds will be issued via the cash on delivery method, and you will be notified when the refund is complete.

6. Exchange Policy

  • Currently, we do not offer direct exchanges. If you would like a different item, you must return the original product and place a new order for the desired item.

If you have any questions or concerns about your return or refund, please don’t hesitate to contact our customer service team at [email protected].